1. 资料收集
当您使用 HEY! ROKU 网站下单购买商品、联系客服或订阅最新消息时，我们可能会收集以下资讯：
・姓名
・电子邮件地址
・电话号码
・收件地址
・付款相关资讯
・订单纪录
・与客服之通讯内容
・网站浏览及使用纪录
2. 资料用途
HEY! ROKU 收集您的个人资料主要用于：
・处理订单及付款
・安排商品配送
・提供客户服务与售后支援
・回覆询问及联络顾客
・提供订单更新及物流通知
・改善网站及购物体验
・防止诈骗及保障交易安全
・遵守法律及监管要求
3. 资料分享
HEY! ROKU 不会出售、出租或交易您的个人资料给第三方。为完成订单及提供服务，我们可能与以下第三方共享必要资讯：
・物流及配送服务提供商
・金流及付款服务提供商
・网站与系统服务供应商
・法律要求之政府机关或执法单位
上述第三方仅能于提供相关服务所需范围内使用您的资料。
4. 资料保存
我们将于提供服务及符合法律规定所需期间内保存您的个人资料。当资料不再具有保存必要性时，我们将采取合理措施进行删除或匿名化处理。
5. Cookies
HEY! ROKU 网站可能使用 Cookies 或类似技术，以提升网站功能及使用体验。Cookies 可能用于：
・记住购物车内容
・分析网站流量
・优化网站功能
・提供个人化内容
您可透过浏览器设定管理或停用 Cookies，但部分网站功能可能因此受到影响。
6. 资料安全
HEY! ROKU 采取合理的技术及管理措施，以保护您的个人资料免于未经授权之存取、泄漏、修改或毁损。然而，任何透过网路传输的资料均无法保证百分之百安全，因此我们无法保证绝对安全性。
7. 第三方网站
本网站可能包含第三方网站或服务之连结。HEY! ROKU 不对第三方网站之内容、隐私政策或资料处理方式负责，建议您于使用前自行查阅相关政策。
8. 政策更新
HEY! ROKU 保留随时修改本隐私政策之权利。更新后之内容将发布于本网站，并自发布日起生效。
1. Information We Collect
When you visit our website place an order, contact our customer service, or subscribe to our updates, we may collect the following information:
・Full name
・Email address
・Phone number
・Shipping address
・Payment-related information
・Order history
・Customer service communications
・Website usage and browsing information
2. How We Use Your Information
HEY! ROKU collects and uses your personal information for the following purposes:
・Processing orders and payments
・Arranging shipping and delivery
・Providing customer support and after-sales service
・Responding to inquiries and communicating with customers
・Sending order updates and shipping notifications
・Improving our website and shopping experience
・Preventing fraud and maintaining transaction security
・Complying with legal and regulatory requirements
3. Sharing of Information
HEY! ROKU does not sell, rent, or trade your personal information to third parties. We may share necessary information with trusted third-party service providers in order to operate our business and fulfill customer orders, including:
・Shipping and logistics providers
・Payment service providers
・Website hosting and technical service providers
・Government authorities, regulators, or law enforcement agencies when required by law
Such parties are only permitted to use your information for the purpose of providing the relevant services.
4. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.
5. Cookies
HEY! ROKU may use cookies and similar technologies to improve website functionality and user experience. Cookies may be used to:
・Remember shopping cart contents
・Analyze website traffic and performance
・Improve website functionality
・Provide a personalized browsing experience
You may disable cookies through your browser settings; however, certain website features may not function properly as a result.
6. Data Security
HEY! ROKU takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or online storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
7. Third-Party Websites
Our website may contain links to third-party websites or services. HEY! ROKU is not responsible for the privacy practices, content, or policies of such third-party websites. Customers are encouraged to review the privacy policies of any external websites they visit.
8. Changes to This Privacy Policy
HEY! ROKU reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
